Frequently Asked Questions

We do NOT support frivolous or fraudulent disputes. Our service is designed exclusively for legitimate lease return charges that violate your lease agreement or industry standards.

We will NOT help with:

• Damage you actually caused - If you know you damaged the vehicle, disputing it would be fraudulent
• False claims - Making up stories or providing false information to avoid legitimate charges
• Intentional damage - Damage caused deliberately or through negligence
• Major accidents - Significant damage from accidents that you didn't repair
• Contractual obligations you agreed to - Clear terms in your lease that you violated
• Disputes based on "I don't want to pay" - Simply not wanting to pay is not grounds for a dispute

Attempting to dispute legitimate charges is unethical and may have legal consequences. We reserve the right to refuse service to anyone attempting to make fraudulent claims.

A legitimate claim typically involves one or more of the following:

• Charges for normal wear and tear - Your lease agreement defines what's considered "normal" vs "excessive"
• Damage that falls within allowed limits - Most leases allow scratches under 2-4 inches, minor door dings, etc.
• Incorrect charges - Being charged for damage that doesn't exist or items you returned
• Overpriced repairs - Charges that significantly exceed reasonable repair costs
• Pre-existing damage - Damage that was present when you received the vehicle
• Contractual violations by the lessor - When the leasing company doesn't follow their own agreement terms

If you're unsure, our review process will help determine if your charges are disputable. We'll only proceed with legitimate claims that have merit based on your lease agreement and documentation.

Attempting to dispute legitimate charges through fraudulent means can have serious consequences:

• Legal action - Leasing companies may pursue legal action for fraud
• Credit damage - Your credit score could be severely impacted
• Criminal charges - In severe cases, fraud charges could be filed
• Future leasing difficulties - You may be blacklisted from future leases
• Financial penalties - You could face additional fines and legal fees

Our service includes safeguards to prevent fraudulent disputes. We review all documentation and will refuse service if we detect attempts at fraud. We also cooperate with legal authorities if fraudulent activity is discovered.

Yes, absolutely. Our review process includes several verification steps:

1. Document review - We carefully examine your inspection report and charges
2. Lease agreement analysis - We verify charges against your specific contract terms
3. Industry standards check - We ensure disputes align with accepted wear and tear guidelines
4. Red flag screening - We look for signs of fraudulent claims or misrepresentation
5. Photographic evidence review - When provided, we verify photos match reported damage

If we determine your claims lack merit or appear fraudulent, we will refund your initial fee and decline to provide service. This protects both you and us from potential legal issues.

Even with photographic evidence, there may still be legitimate grounds for dispute:

• Damage within allowable limits - Photos may show damage that's actually within normal wear allowances
• Incorrect classification - Damage may be misclassified as "excessive" when it's actually "normal"
• Pre-existing damage - If you have documentation showing damage existed at lease start
• Improper inspection procedures - If the inspection didn't follow proper protocols
• Overcharging for repairs - Even if damage exists, the repair charges may be inflated

However, if photos clearly show damage you caused that exceeds normal wear limits, disputing these charges would not be appropriate. We'll help you understand what can legitimately be disputed based on your specific situation.

Auto Lease Auditor helps you fight unfair charges when returning your leased vehicle. We review your lease return charges, identify which ones violate your lease agreement or industry standards, and provide you with professional dispute documentation to get those charges reduced or eliminated.

Our service includes a detailed analysis of your charges, a professional dispute letter tailored to your specific situation, and step-by-step instructions on how to submit your dispute for maximum success.

While you can attempt to dispute charges yourself, there are several key advantages to using our service:

• Expert knowledge: Our team thoroughly understands lease agreements and knows exactly what charges are disputable based on contract terms.
• Professional documentation: Our dispute letters use industry-specific language that commands attention from leasing companies.
• Time savings: Most customers spend just 10-15 minutes using our service, compared to 5-8 hours researching and creating a dispute on their own.
• Higher success rate: Our customers achieve an average reduction of $512 in lease return charges.
• No risk pricing: You only pay the full fee if we help you save money.

Auto Lease Auditor was founded by automotive industry professionals with extensive experience in lease contracts, vehicle inspections, and consumer advocacy. Our team includes former dealership managers, finance specialists, and legal professionals who understand both sides of the lease return process.

We founded this service after seeing countless customers unfairly charged for normal wear and tear or questionable damages. We believe consumers deserve fair treatment when returning lease vehicles and shouldn't be penalized for normal use.

Absolutely. There is nothing illegal or improper about disputing charges that you believe are unfair or inaccurate. In fact, most lease agreements include provisions for consumers to dispute charges they disagree with. We simply help you navigate this process more effectively.

We don't encourage customers to dispute legitimate damages. Instead, we help identify charges that contradict your lease agreement terms or industry standards for normal wear and tear.

Ideally, you should use our service within 7-21 days after you've received your lease-end charges. This is when you have the itemized bill but before payment is due. This timing gives you optimal leverage for disputing charges.

However, we can still help if you've already paid the charges, though the dispute process might be more challenging. Some leasing companies allow disputes up to 30-60 days after payment.

Our process is straightforward and designed to be completed in 4 simple steps:

1. Sign up and pay the initial $25 fee - Create your account and make the initial payment to start the process.
2. Upload your documents - Upload your lease return inspection report, final bill, and (if available) your lease agreement.
3. Receive your custom dispute package - Within 48 hours, you'll receive your personalized dispute letter and instructions.
4. Submit your dispute - Follow our step-by-step instructions to submit your dispute to the leasing company.

After submission, we'll help you track the dispute and provide guidance for any follow-up communications needed. The success fee of $75 is only charged if your dispute results in savings of $100 or more.

The timeline breaks down as follows:

• Document preparation: We deliver your custom dispute package within 48 hours after you upload your documents.
• Leasing company response: Most companies respond to disputes within 3-14 business days.
• Potential resolution: Many disputes are resolved after the first response, though some may require follow-up communication.

Overall, most customers see their disputes resolved within 2-3 weeks, though complex cases may take longer. We design our dispute letters to facilitate quick resolutions whenever possible.

Yes, most leasing companies have deadlines for disputing charges. These typically range from 14 to 60 days after receiving your final bill.

The specific deadline depends on your leasing company and the terms in your contract. That's why we recommend acting quickly after receiving your charges. If you're unsure about your deadline, upload your documents and we'll help identify the applicable timeframe for your specific leasing company.

For the best results, we recommend providing:

• Lease-end inspection report - This shows all identified damages and wear issues
• Final bill/invoice - The itemized list of charges from your leasing company
• Lease agreement - Your original lease contract (helpful but not required)
• Photos of your vehicle (if available) - Especially of areas where charges were applied

Don't worry if you don't have all of these documents. At minimum, we need your itemized final charges to begin the dispute process.

No problem! While having more documentation improves dispute success, we can work with whatever you have available. At minimum, we need your itemized charges. We can often work with just that, though having your lease agreement is helpful.

If you don't have your lease agreement, we can work with industry-standard lease terms for your specific leasing company. Many of our successful disputes have been handled with minimal documentation.

Yes, our service works for all major automotive brands and leasing companies in the US. We have expertise with:

• Toyota Financial Services
• Honda Financial Services
• BMW Financial Services
• Mercedes-Benz Financial
• Ford Credit
• GM Financial
• Audi Financial Services
• Hyundai Motor Finance
• Kia Motors Finance
• Volkswagen Credit
• Nissan Motor Acceptance
• Subaru Motors Finance
• Lexus Financial Services
• US Bank Auto Leasing
• And many others

Our team has experience with the specific lease agreement terms and dispute processes for all major leasing companies.

We can help dispute a wide range of charges including:

• Excessive wear and tear charges - Often subjective and frequently overcharged
• Damage claims - Especially when they fall within normal wear allowances
• Exterior scratches and dents - When they fall within size/depth limits in your agreement
• Interior stains or damage - Often incorrectly classified as excessive
• Tire wear charges - When tread depth meets contractual minimums
• Windshield and glass damage - Small chips and cracks often fall within allowances
• Missing equipment fees - When items were actually returned or weren't required
• Excess mileage - In certain cases where calculations are incorrect
• Disposition fees - Sometimes waived in certain circumstances
• Other administrative fees - That may violate your lease agreement

If you're unsure whether your specific charges can be disputed, start the process and we'll let you know what we can help with.

Our service has a simple, risk-minimizing pricing structure:

• $25 initial fee - This is paid upfront and covers our document review and dispute preparation.
• $75 success fee - This is only charged if we save you $100 or more on your lease return charges.

That means your total cost is at most $100, and you'll only pay the full amount if we've helped you save more than the service costs.

While most customers save money using our service, success isn't guaranteed in every case. If your dispute doesn't save you at least $100, you'll only pay the initial $25 fee. You won't be charged the additional $75 success fee.

This structure ensures that you only pay the full cost when you've received value from our service. It also aligns our incentives with yours - we only succeed when you save money.

We consider your dispute successful if:

• Your leasing company reduces or removes charges resulting in at least $100 in savings
• You receive a refund of at least $100 for charges you've already paid
• Your total obligation is reduced by $100 or more compared to the original bill

You'll confirm your outcome through your account dashboard, where you can upload documentation showing your savings. Our system will only trigger the success fee when you confirm savings of $100 or more.

Our customers achieve some level of reduction in their charges in approximately 85% of cases. The average savings is $512, though results vary based on the specific charges and circumstances.

Factors that increase success rates include:

• Complete documentation (especially having your lease agreement)
• Acting within 7-14 days of receiving charges
• Having photos of your vehicle at lease-end
• Following our submission instructions precisely

Remember, if we don't save you at least $100, you won't pay the $75 success fee.

While results vary based on individual circumstances, our customers save an average of $512 on their lease return charges. Here's a breakdown of typical results:

• About 30% of customers save between $100-$300
• About 30% of customers save between $300-$600
• About 25% of customers save over $600
• About 15% of customers save less than $100 (and don't pay the success fee)

Your potential savings depend on the type and amount of charges you're disputing, the documentation you provide, and your specific lease agreement terms.

While most of our customers achieve positive outcomes, sometimes leasing companies can reject initial disputes. If this happens:

1. We'll provide guidance on how to respond with a follow-up communication
2. We can help you escalate to a supervisor or different department if needed
3. We'll suggest alternative approaches based on the specific reason for rejection

Many disputes that are initially rejected succeed after follow-up. If your dispute is ultimately unsuccessful (saving less than $100), you won't be charged the success fee.

While we can't guarantee specific results for every customer, our pricing model provides built-in protection. You only pay the full $100 if we help you save at least $100, ensuring you always come out ahead.

We do guarantee that we'll provide you with professional, well-researched dispute documentation based on your specific lease agreement and circumstances. Our 85% success rate demonstrates the effectiveness of our approach, though individual results may vary.

We provide comprehensive support throughout the dispute process:

• Document review - Expert analysis of your lease charges and documentation
• Custom dispute package - Tailored dispute letters and submission instructions
• Follow-up guidance - Help with responding to the leasing company
• Email support - Direct access to our team for questions
• Dashboard access - Track your dispute status and manage documents

Our goal is to make the process as simple and stress-free as possible while maximizing your chances of success.

After your purchase, you'll upload your documents through our secure portal. Within 48 hours, you'll receive your complete dispute package by email. This includes:

• Your custom dispute letter tailored to your specific charges and lease agreement
• Detailed submission instructions (email templates, fax cover sheets, etc.)
• Communication scripts for potential follow-up conversations
• Access to your account dashboard where you can track progress and request assistance

Everything is delivered digitally for immediate access. There's nothing to ship or wait for in the mail.

Yes, you'll be the one submitting the dispute and communicating with the leasing company. However, we make this as easy as possible by:

• Providing professionally written dispute letters in your name
• Including exact instructions on how to submit your dispute
• Supplying email templates and communication scripts
• Offering guidance on how to respond to any follow-up questions

Most customers find the process straightforward with our materials. This approach is more effective than third-party representation and keeps costs lower than hiring a lawyer or representative.

Based on our experience, these charges have the highest success rate for disputes:

• Exterior scratches and dents - Most lease agreements allow for scratches under a certain size (typically 2-4 inches) without charge
• Wheel/rim damage - Minor scuffs are often incorrectly classified as excessive damage
• Interior stains - Many "stains" can be classified as normal wear and tear
• Tire wear - If tread depth is above the contractual minimum (typically 4/32"), these charges can often be disputed
• Windshield chips - Small chips (under 1/4 inch) are typically allowed under most lease agreements
• Missing item charges - Often incorrectly applied for items that were either returned or weren't required

Our dispute packages specifically target charges that contradict the terms in your lease agreement or industry standards.

While specific definitions vary by leasing company, these are generally considered normal wear and tear:

• Scratches shorter than 2-4 inches (varies by lease agreement)
• Door dings without paint damage
• Minor scuffs on bumpers
• Light interior stains that can be removed by standard cleaning
• Tire tread depth of 4/32" or more
• Stone chips in windshield smaller than 1/4 inch
• Normal brake wear (as long as they pass safety standards)
• Light fabric wear on seats
• Minor scuffs on wheels that don't affect structural integrity

Your specific lease agreement may have different standards, which is why we review your contract as part of our process.

Excess mileage is handled separately from wear and tear charges. While we don't typically dispute the excess mileage charges themselves (which are clearly defined in your contract), we can sometimes help with:

• Ensuring the mileage calculations are correct
• Helping identify if any goodwill mileage credits should be applied
• Advising if your leasing company has any mileage forgiveness programs
• Disputing when excess wear charges are inappropriately escalated due to high mileage

Our primary focus is on wear and tear charges, but we can provide guidance on mileage-related issues as part of our comprehensive service.

It's not too late! Many leasing companies allow disputes even after payment, typically within 30-60 days. We've helped many customers secure refunds for charges they've already paid.

The dispute process is similar, but instead of reducing your bill, we'll be requesting a refund of overpaid charges. While this can sometimes be more challenging, our success rate is still strong for these cases, especially when acted upon within 30 days of payment.